How To - Transfer Calls (T53w/T54w)

Owned by Eric Ronhovde
Last updated: Jun 16, 2022
1 min read

Description:

This article will show you how to do the following:

  • How to transfer calls, both Warm/Attended and Cold/blind transfers

Methods:

Warm/Attended Transfer

  1. Press the Transfer soft key while on an active call.
  2. Once the first call is placed on hold, dial the phone number or extension of the party you would like to transfer the call to.
  3. Press the Send soft key.
  4. When you are ready to complete the transfer, press the Transfer soft key.
  5. To End a call, if the party to receive it is not available, press the End Call button.

Blind/Cold Transfer

  1. Press the Transfer soft key while on an active call.
  2. Once the first call is placed on hold, dial the phone number or extension of the party you would like to transfer the call to.
  3. Press the B Transfer soft key to complete the transfer.