VVX400/401/410/411 Phone Features
- David Klein
- Eric Ronhovde
Description:
This landing page outlines all of the Polycom VVX400/401/410/411 phone features.
How To Articles:
Description:
This article will show you how to setup voicemail for the first time.
Want a professional voice greeting? These Voice Recording Vendors will be happy to assist.
- Press the envelope voicemail button located to the left side of the phone.
- The phone will ask for you to enter your password and press #.
- Audian Default Password: 1234
- The system will require that you enter in a new password and confirm it by pressing #.
- Next the system will request to setup your voicemail greeting.
- Once you have recorded your greeting you can!
- Press 1Â to save your greeting.
- Press 2Â to replay your greeting.
- Press 3Â to re-record your greeting.
- Once you have saved your greeting you can hang up the phone.
Description:
This article explains how to change a users voicemail greeting.
- Press the envelope voicemail button located to the left side of the phone.
- Enter your password and press #
- Press 5Â to change your greeting
- Press 1Â to record your away greeting.
- Press 2Â to record your name
- Record your greeting and press any key to stop recording.
- Press 1 to save your greeting.
- Press 2 to replay your greeting.
- Press 3 to re-record your greeting.
Description:
This article will show you how to check voicemail.
- Press the House button located on the right side of the phone.
- Enter your PIN number
- Press #
Description:
Do Not Disturb allows you to send calls straight to voicemail. This feature is useful when a user does not want their phone to ring.
Enabled DND is a common support call where the user is not receiving inbound calls. To resolve the issue verify that DND is disabled.
- Press the DND soft-key located on the middle right of the screen.
- Notice that a phone icon will appear on the top right of the screen.
- Press the DND soft-key again to disable it.
- The phone icon will disappear.
- You can toggle the button tell you see the phone icon and then press it one more time to disable it.
- The phone icon will disappear.
Description:
This article will show you how to place a 3 way call.
- Press New Call
- Dial the phone number or ext
- Press Send
- Place the call on Hold
- Press New Call and dial the next phone number or ext.
- Press More
- Press Join and both calls will join together.
- Press Split to separate the 2 calls and then use the up and down arrow to highlight the caller you want to talk to followed by the Resume soft-key on the left.
Description:
This article outlines how to park a call and retrieve a call.
You can also park calls by putting a call on hold and transferring the call to *31 or *32.
- While on an active call, press the Transfer button.
- Dial the desired parking space, *31, for Park 1, *32 for Park 2, etc..
- Press Transfer again.
Alternatively:Â
- While on an active call, press the desired Parking Spot speed dial key on your phone.
Description:
This article will show you how to place a call on hold.
- Once on a call is established the Hold soft-key will appear on the phone.
- Press the Hold soft-key to place the call on hold.
- Press Resume to take the call off hold.
Description:
This article outlines how to setup call forwarding on a VVX410.
Setting up forwarding on the phone can only be disabled from the phone.
- Press the forward soft-key.
- Select one of the forwarding options by pressing up and down on the navigation pad the Select soft-key.
- Call Forward Always:Â This will forward all incoming calls to the forwarding number programmed in the phone.
- Call Forward No Answer:Â This will forward calls if the user does not answer the phone.
- Call Forward Busy:Â This will forward the call if the user is on a call and a incoming call comes in.
- Enter the number you would like to forward to.
- Press the << soft-key button to delete an existing number.
- Press the Enable soft-key to confirm the forwarding number and enable the feature.
- To Disable forwarding follow steps 1-2 and press the soft-key on the right that says Disable.
Description:
This article will show you how to transfer calls. There are two types of call transfers which are Live and Blind.
- Live Transfers allow you to talk to the extension you dialed before you press the Transfer button.
- Blind Transfers allow you to transfer the call to the extension quickly if you do not need to talk to them before transferring.
- Answer the incoming call
- Put the call on Hold using the left soft-key button.
- Press the Transfer button
- To do a Blind transfer press the Blind button.
- Enter the extension you want to transfer to.
- Press Send to dial the ext then wait for the phone to ring.
- If you used Blind transfer the phone will not ring and the call will transfer before disconnecting your line.
- Press Transfer