How To - Report Service Interruption

This article will help you how to do the following:

• Collect all the information needed for Audian to troubleshoot a service impacting event

Please copy the questions below and paste them into your email and send this to 611@Audian.com

1. Please describe the issue in detail. (If any of the issue below describes what is happening, remove any that do not apply)

   1. When on a call audio is cutting in and out.

      1. Direction: Inbound (I cannot hear them), Outbound (They cannot hear me, or Both)

   2. When on a call the call drops and my phone goes to its idle screen.

   3. When I try to call the line rings busy.

2. Who is your internet provider?:
   (Examples: Comcast, Zipply, Wave)

3. Please provide a call example when the issue happened.

   1. Number Called:

   2. Number of Caller:

   3. Time the call was placed:

   • Specific call examples can also be reported using the Report Call function of the Call Logs.