Description:
This article will show you how to do the following:
How to transfer calls, both Warm/Attended and Cold/blind transfers
Methods:
Warm/Attended Transfer
Press the
Transfer
button
or tap the
Transfer
icon
while on an active call.
Once the first call is placed on hold,
dial the phone number or extension
of the party you would like to transfer the call to.
After the other party answers and you are ready to complete the transfer, press the
Transfer
button
or tap the
Transfer
icon.
To End a call, if the party to receive it is not available, press the
End Call
button.
Cold/Blind Transfer
Press the
Transfer
button
or tap the
Transfer
icon while on an active call.
Once the first call is placed on hold,
dial the phone number or extension
of the party you would like to transfer the call to.
Press the
Transfer
button
or tap the
B
Transfer
icon to complete the transfer.