Description:
This article will show you how to do the following:
How to transfer calls, both Warm/Attended and Cold/blind transfers
Methods:
Warm/Attended Transfer
Press the
Transfer
soft key
while on an active call.
Once the first call is placed on hold,
dial the phone number or extension
of the party you would like to transfer the call to.
Press the
Send
soft key.
When you are ready to complete the transfer, press
the
Transfer
soft key.
To End a call, if the party to receive it is not available, press the
End Call
button.
Blind/Cold Transfer
Press
the
Transfer
soft key while on an active call.
Once the first call is placed on hold,
dial the phone number or extension
of the party you would like to transfer the call to.
Press
the
B
Transfer
soft key to complete the transfer.