The Call Center app allows you to manage call queues. Call Center exposes agent, manager and administrator settings so that you can enable end users to use call queues as efficiently as possible. Developers/admins can use the queues in callflows (visual or via API) with all other elements in the system. When creating a call queue, administrators have the ability to choose the most effective call routing strategy for their needs, along with personalized hold music and a separate escalation queue if desired.
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