Description:
This article will show you how to do the following:
View and download Call Logs
Methods:
Login to the Audian Portal
.
Click the
9 square button
at the top right of the screen.
Click on the
Smart PBX
app.
Select
Call Logs
on the left.
Click
Custom
at the top.
Select the
time frame
of the calls.
To find a specific number type it in search.
When downloading the call log, it include all calls within the time range.
Click
Filter
.
Click on the
call
to expand the records.
This will show you additional information such as when an auto attendant rings 4 phones and will tell you who picked up the call.
Click
Download
for all the raw data in a spreadsheet.
This will save a spreadsheet file to the downloads folder.
Click
Report Call
and an email will be generated with the call log information needed to troubleshoot call issues.