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title1. Create Location

Description: In this step we can import phone numbers and then create the location.

  1. Click the +Location button.

  2. A popup will appear with 2 options.

  3. Click the Import button to add the main phone numbers for this new location to the account.

    1. AO - How To Add Phone Numbers

    2. These phone numbers are what people will dial to call the company and NOT the phone numbers to call individuals directly. You can import all your phone numbers if you want to.

  4. Once you have imported some numbers click the Create button to create the location.

    1. AO - How To Create a Location

  5. Once the location is created you will see the location show up on the right.

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title2. Import Users, Devices, Numbers

Description: In this step we can import Numbers, Devices, and Users via the CSV Importer or import them individually.

  1. Either click the CSV Importer button or the individual buttons.

    1. CSV Importer: GUIDE LINK AO - How to CSV Import Numbers, Devices, Users

    2. Numbers: AO - How To Add Phone Numbers

    3. Devices: LINK AO - How To Create A Device

    4. Users: Link AO - How To Add Users

  2. Once all of the information has been imported click the Completed button at the bottom.

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title3. Configure Callflow

Description: In this step we are configuring what happens when someone calls your main number.See this link for steps.

AO - How to Add Callflow

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title4. Create E911 Form

Description: In this step we are creating the E911 form. E911 is required for all locations so in the case of an emergency 911 can lookup the location.See this link for steps.

AO - How To Create an E911 Request Form

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title5. Create LOA

See this link for steps.

Description: LOA’s are forms used to port your phone numbers from your old carrier over to Audian’s phone number carrier.
AO - How To Create an LOA Form

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title6. Submit for Review
Image Added

Description: In this step you will submit all of your information and lock your account from making additional changes. We will review the information before sending DocuSign email requests for the LOA’s and E911 forms.

  1. Press the Account Review Submission button.

  2. Wait for Audian to review the information.