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Description:

Tip
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This article will show you how to

...

do the following.

  • Factory Reset a Polycom device

Methods:

Info
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Expand
title Polycom Web UI Method
Panel
tip


Note

This method only works for

for

phones with the Polycom firmware

4

v4.0.9.0509 or higher.

  • 4.0.9.0509 has a grey and black UI.
  • SIPIP is black and red and does not support this method.

  1. Locate the

phones 

  1. phone's IP address using the following method.

    1. IP Series: Press Menu>2>2>1 on the phone.

    2. VVX Series: Press Home>Settings>4>1>1

  2. Open a web browser and type in the IP address.

    1. Select Admin

    2. Password: 8446116110

      • 456 (This is the default Polycom password.)

    Image Added

Scroll over Utilities

  1. Click Utilities at the top.
    Image Added

  2. Select Phone Backup & Restore.
    Image Added

  3. Click Global Settings.
    Image Added

  4. Click Restore.
    Image Added

  5. Click Yes to restore to factory settings.
    Image Added

  6. The phone will then factory reset and reboot.

  7. Click here to provision the phone.



Info
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Expand
titlePolycom Manual Method
Panel


Tip

This method can take a few tries in order to be successful.

IF

If you do not see the "Enter Password" screen

then

try again.

Polycom VVX Series

Info
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Models: VVX 300, 310, 400, 410, 500, 600: Press 1, 3, and 5 dial pad keys

  1. From the Main Idle Screen (Where you can make a call) Hold down the buttons relating to the phone model listed above until it beeps or says "Enter Password"
    • Models: VVX 300, 310, 400, 410, 500, 600: Press the 1, 3, and 5 dial pad keys
  2. Make sure no Asterisks are on the screen, indicating that characters had already been typed in for the password.
  3. If there are asterisks on the screen, press the
"
  1. <<
" Key that's
  1. softkey on the screen to delete them.
  2. Type in the password 456 and
Press
  1. press Enter.
    1. If the phone has previously contacted Audian servers, the password will be 8446116110.
    2. If the default 456 password and the Audian 8446116110 password do not work, please contact Audian support for the custom password.
  2. Click here to provision the phone.

Note: If the phone shows Momentum Telecom, try the 8642 or 9632 for the Admin PW.

Polycom IP Series

Info
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  1. From the Main Idle Screen (Where you can make a call), hold down the buttons relating to the phone model listed above until it beeps or says "Enter Password"

    • Models: 321, 331, 335, 450, SoundStation 5000 , 7000 and SoundStation Duo: Press 1, 3, 5, and 7 dial pad keys

    • Models: 550, 560, and 650, and VVX 1500: Press 4, 6, 8, and * dial pad keys

    • Models: 6000: Press 6, 8, and * dial pad
key
  • From the Main Idle Screen (Where you can make a call) Hold down the buttons relating to the phone model listed above until it beeps or says "Enter Password"
      • keys
    2. Make sure no Asterisks are on the screen, indicating that characters had already been typed in for the password.
    3. If there are asterisks on the screen, press the
    "<<" Key that's on the screen
    1. << softkey to delete them.
    2. Type in the password
    8446116110
    1. 456 and
    Press Enter
    1. press Enter.
      1. If the phone has previously contacted Audian servers, the password will be 8446116110.
    2. Click here to provision the phone.