Intermittent: The issue will go away and come back randomly.
Consistent: The issue is happening all the time.
How many users are being affected?
A Single User
Multiple Users
All Users
Who is reporting the choppy audio?
Sender (Outbound): The Audian user sounds choppy to the other person on the line when they talk.
The Audian user is uploading their voice to the internet and could be a bandwidth issue on the upload speed.
Receiver (Inbound): The person talking to the Audian user sounds choppy when they talk.
The Audian user is downloading the other persons person's voice from the internet and could be a bandwidth issue on the download speed.
Both
This would most likely be a packet loss or network over utilizationoverutilization.
Setup ping tests.
Gather Call examples
Packet Capture - GET ARTICLE
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Single User Intermittent
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Reboot The Phone by unplugging the phone's power and plug it back in.
Test the phone by making an outbound call. If the phone is still cutting in and out then do one of the following and test again before moving onto the next step.
Try plugging the phone into a different port on the local network.
Swap the Internet cable out.
Run a ping test to see if you are getting delay or packet loss. If there is a delay or packet loss contact your IT staff.
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1. Reboot the phone
Reboot The Phone by unplugging the phone's power and plug it back in.
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2. Test the phone by placing an out bound call.
Reboot The Phone by unplugging the phone's power and plug it back in.
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All User Intermittent
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1. Reboot the phones
Reboot The Phone by unplugging the phone's power and plug it back in.
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2. Reboot the router
Reboot the router or firewall by unplugging the device and plug it back in.